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Return Policy

ARYA MARKETPLACE RETURN AND REFUND POLICY

Last Updated: July 23, 2025

1. Overview

At Arya Marketplace, we are committed to building trust in wholesale e-commerce. This Return and Refund Policy ensures a clear and fair process for resolving buyer concerns, while supporting the unique dynamics of bulk trade in Nigeria and beyond.

2. Key Principles

Free returns on eligible orders delivered within Nigeria.

3-day return window for local orders; 7-day window for international orders.

Refunds processed within 48 hours of item retrieval.

Full refund including shipping cost for eligible returns.

Custom, perishable, and used goods are non-returnable.

3. Return Eligibility

Wrong item delivered

Item is defective, damaged, or counterfeit

Change of mind (within return window and original condition)

Item not as described

Returns are only valid for orders made through https://arya.market. 3rd party purchases are excluded.

4. Non-Returnable Items

Customized/personalized orders

Used, damaged, or altered goods

Perishable items (e.g. food, plants)

Orders outside return window (3 or 7 days)

Clearance/final-sale items

5. Return Process

Go to Returns & Refund section on our website/app

Email: support@arya.market

Call the hotline listed on the website

A delivery agent will contact you for pickup within 1–3 business days in major cities (Lagos, Abuja, PH, etc.).

Two pickup attempts will be made. Returns can also be dropped off at authorized stations.

6. Refund Details

Refunds go back to the original payment method

Refunds are processed within 48 hours of return pickup confirmation

Bank processing times may cause delays up to 10 business days

Returns made after 3 days (local) or 7 days (international) may qualify for store credit only

7. Conditions for Free Returns

Item must be unused and in original packaging

All accessories, tags, and seals must be intact

For change-of-mind returns: seller approval may be required for bulk goods

Buyers are responsible for return shipping if returning after the window

8. Bulk Order Exceptions

Product type and inventory cycle

Minimum Return Quantity (MRQ)

B2B contract or pre-sale agreement clauses

9. Quick Refund & Cancellation

Orders canceled within 2 hours of payment and before shipping qualify for instant full refunds.

Store credit may be issued for late cancellations or partial returns on bulk orders.

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