At Snapnet Limited, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund policy below:
You may request a refund if:
The product delivered is damaged, defective, or not as described
You received the wrong item
Your order was cancelled before shipping
You returned an eligible item in unused and original condition, within the allowed return window
Note: Items must be returned with original packaging, accessories, and proof of purchase (e.g., receipt or invoice).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3–7 business days via the original payment method.
Refunds for cash-on-delivery (COD) orders will be processed via bank transfer after return confirmation.
Refunds will not be issued for:
Products damaged due to misuse or mishandling by the customer
Items returned after the return period has lapsed
Software, digital products, or items with broken seals (unless defective)
Customized or special-order items